Privacy Policy
Last updated: 11 August 2026
This Privacy Policy explains how Wisecall (“Wisecall”, “we”, “us” or “our”) handles personal information when you use the Wisecall website, mobile application and related call-handling services.
1. Information we collect
Depending on how you use Wisecall, we may process:
- Account information, such as your name, email address, phone number, account identifier and account status.
- Business information you provide, including business details, opening hours, services, pricing, instructions, FAQs and other information used to configure the service.
- Call and conversation information, including caller phone numbers, call dates and times, duration, direction, call outcomes, recordings, transcripts, summaries and related conversation information.
- Subscription information, such as your selected plan, subscription/payment status and billing-related identifiers. Payment card details entered through a hosted payment provider are handled by that payment provider; Wisecall does not need to receive your full card details.
- Technical and service information reasonably necessary to authenticate accounts, operate the service, maintain security and diagnose service problems.
2. How we use information
We use personal information to provide and operate Wisecall, authenticate users, manage accounts and subscriptions, deliver call-handling features, display call recordings and transcripts, provide business-management features, maintain security, respond to support requests and improve the reliability of the service.
3. Call recordings and transcripts
Wisecall may process and make available call recordings, transcripts, summaries and related call information as part of the service. Businesses using Wisecall are responsible for ensuring that their use of call recording and related features complies with laws and notice or consent requirements that apply to them and their callers.
4. Service providers
We may use service providers to supply infrastructure, communications, payment processing and other functionality needed to operate Wisecall. They may process information on our behalf only as necessary to provide those services and subject to applicable contractual and legal obligations.
5. Payments
Payments may be completed through a third-party hosted payment service. Payment information submitted directly to that provider is governed by that provider’s privacy practices. Wisecall may receive information such as payment or subscription status and identifiers required to manage your plan.
6. Sharing information
We do not sell personal information. We may disclose information to service providers that help us operate Wisecall, where required by law, to protect the rights, security or integrity of Wisecall and its users, or as part of a legitimate business transfer subject to applicable law.
7. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain legitimate business and security records, meet legal obligations and resolve disputes. Retention periods may vary according to the type of information and why it is processed.
8. Security
We use reasonable technical and organisational measures designed to protect personal information. No internet-based service can guarantee absolute security.
9. Your privacy rights
Depending on where you live, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction or objection to certain processing, and data portability where applicable. You may also have the right to complain to the relevant data-protection authority.
10. International processing
Some service providers may process information in countries other than the country in which you live. Where required, we use appropriate safeguards for international transfers of personal information.
11. Children
Wisecall is a business service and is not directed to children. We do not knowingly offer accounts to children.
12. Changes to this policy
We may update this Privacy Policy when our services or legal obligations change. The “Last updated” date above indicates when this policy was most recently revised.
13. Contact us
For privacy questions or requests, contact Wisecall at contact@wisecall.co.uk.